Refund policy

Non-returnable/refundable 

Each 4Dimensions Wetsuit is custom tailored for you and we do not accept return nor refund. All 4Dimensions Wetsuit are final sale. 

 

Damages and issues
Please inspect your order no later than 10 days upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Warranty

Our warranty is one year from the shipping date and offers below services for free of charge.

- Peeled materials to be replaced or repaired.

- Frayed threads, tapes and glueing to be repaired.

- Defect occurring from wetsuit production process to be repaired.

Please note that cases below are out of warranty service but pay services are available. 

- Aging degradation of materials and accessories such as colors, soils or stretchiness.

- Misfits caused by incorrect measurement data submitted.

- Misfits caused by change of customer's body shapes.

- Damages caused by inappropriate treatments such as sharp object contacts, sunshine drying, machine washing or strong pulls among others.

Our repair service is for 4Dimensions Wetsuit only. We do not accept 4Dimensions wetsuit repaired by third parties.

 

Please contact us from CONTACT if any inquiries.